Cos De BAHA AZ Azelaic Acid 10 Serum

Shipping (Bangladesh)

• We deliver nationwide via trusted couriers.
• Dhaka Metro: 1–3 business days
• Outside Dhaka: 3–5 business days
• Shipping fee: Calculated at checkout (varies by location & courier).
• Order processing: Begins after confirmation (COD or online payment).
• Delays: Courier issues, strikes, weather or unforeseen events may extend delivery times.
• Address accuracy: Please provide correct name, phone, and address. Failed deliveries due to incorrect info are non-refundable.

Return & Refund

We stand behind our promise of 100% authentic, fresh products.

• Eligible only for damaged/defective items or wrong product received.
• Notify us within 48 hours of delivery with clear photo/video proof.
• Items must be unused, unopened, and in original packaging.
• Once received and inspected, refunds are processed within 7–10 business days.
• Refund method: original payment method. For COD orders, refund is issued as store credit.
• Not eligible: change of mind, dislike of shade/scent/texture, opened/used items, discounted/promotional items.

Exchange Option

• For eligible cases, you may request a replacement of the same item instead of a refund (subject to stock).

How to Request a Return/Exchange

1. Email or WhatsApp us within 48 hours of delivery with your order number and issue details.
2. Attach unboxing photos/videos showing the parcel condition and the problem.
3. Wait for our approval and instructions. Unapproved returns will be rejected.

Contact

Shajelle Support
Email: support@shajelle.com
WhatsApp: +880-1795921848
Hours: Sat–Thu, 10:00 AM – 8:00 PM (BST)

Note: Shajelle reserves the right to update this policy at any time. All disputes are subject to the laws of Bangladesh.