The Ordinary Niacinamide 10% + Zinc 1%
The Ordinary Niacinamide 10% + Zinc 1% is a water-based serum designed for blemish-prone skin that helps brighten, smooth, and balance the complexion. With a high concentration of niacinamide (vitamin...
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Description
xThe Ordinary Niacinamide 10% + Zinc 1% is a water-based serum designed for blemish-prone skin that helps brighten, smooth, and balance the complexion. With a high concentration of niacinamide (vitamin B3), it visibly reduces dullness, improves skin texture, and strengthens the moisture barrier. The addition of zinc PCA helps regulate excess oil, minimize pore visibility, and support clearer skin. Clinical studies show visible improvements in radiance, hydration, and smoothness within just 7 days of consistent use. Its lightweight formula absorbs quickly without stickiness, making it suitable for daily use under moisturizers or treatments. Regular application helps reduce excess oil in 3 days and minimizes pore appearance within 4 weeks. Perfect for oily and combination skin, this serum promotes a healthier, more luminous complexion.
Key Features
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10% Niacinamide brightens & smooths skin
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1% Zinc PCA balances sebum production
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Reduces the look of enlarged pores
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Boosts hydration & skin barrier strength
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Improves skin texture and clarity
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Visible results in as little as 7 days
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Lightweight, fast-absorbing serum
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Suitable for oily, combination & blemish-prone skin
Key Ingredients
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Niacinamide (10%) – Improves brightness, refines texture, strengthens barrier
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Zinc PCA (1%) – Regulates oil production, supports clear skin
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Pentylene Glycol & Tamarind Seed Gum – Hydration & skin smoothness
Shipping & Return
xShipping (Bangladesh)
- We deliver nationwide via trusted couriers.
- Dhaka Metro: 1–3 business days
- Outside Dhaka: 3–5 business days
- Shipping fee: Calculated at checkout (varies by location & courier).
- Order processing: Begins after confirmation (COD or online payment).
- Delays: Courier issues, strikes, weather or unforeseen events may extend delivery times.
- Address accuracy: Please provide correct name, phone, and address. Failed deliveries due to incorrect info are non-refundable.
Return & Refund
We stand behind our promise of 100% authentic, fresh products.
- Eligible only for damaged/defective items or wrong product received.
- Notify us within 48 hours of delivery with clear photo/video proof.
- Items must be unused, unopened, and in original packaging.
- Once received and inspected, refunds are processed within 7–10 business days.
- Refund method: original payment method. For COD orders, refund is issued as store credit.
- Not eligible: change of mind, dislike of shade/scent/texture, opened/used items, discounted/promotional items.
Exchange Option
- For eligible cases, you may request a replacement of the same item instead of a refund (subject to stock).
How to Request a Return/Exchange
- Email or WhatsApp us within 48 hours of delivery with your order number and issue details.
- Attach unboxing photos/videos showing the parcel condition and the problem.
- Wait for our approval and instructions. Unapproved returns will be rejected.
Contact
Shajelle Support
Email: support@shajelle.com
WhatsApp: +880-1795921848
Hours: Sat–Thu, 10:00 AM – 8:00 PM (BST)
Note: Shajelle reserves the right to update this policy at any time. All disputes are subject to the laws of Bangladesh.
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